General Returns Policy:

It is important to us that you are satisfied with your purchase. Our goal is to earn your support and business for years to come. In the unusual case that you receive your product damaged, it will be replaced at no charge for you. Please make sure to closely follow the instructions below so that we are able to take care of this for you without unnecessary delay. In some cases and due to health/hygiene considerations some products are non–returnable unless they are in their original packing and have never been used. Custom made products are non-returnable. Please check with our Customer Service for further clarification.

Damaged Product:

Returns for damaged product must be received with 7 days of the date of delivery. As a result of this it is important that you check the product you receive soon after receipt so that you can report any damage within the required 7 day period. Claims for returns after the required 7 day period will not be accepted.

Procedure:

Please contact our customer service at (800 481-1808 ext.101) in order to obtain a Return Authorization Number or E-mail your request to This e-mail address is being protected from spambots. You need JavaScript enabled to view it Please include the Return Authorization number you obtain from Customer Service on your shipping label. All products must be returned unused within 14 days & in their original packaging with all pieces intact to:

Universal Design Specialists, Inc 145 Corte Madera Town Center #444Corte Madera, CA 94925

Restocking Fees

Returns of all products that are returnable but not damaged will incur a 30% restocking fee plus the necessary fee to cover return shipping.

Refunds

Authorized returned products will be credited to your credit card or refunded via check (based on how the purchase was originally paid for) within 14 days of receipt of the product at our facility.

Order Cancellations

Many of our products ship the same or the very next day. If you wish to cancel an order please contact us immediately so that we can attempt to stop the order process. Once an item has shipped, our standard return policies apply. Orders already shipped cannot be stopped or retrieved.

Refusing Shipments or Undeliverable Packages

FedEx, UPS and other shippers charge extra fees to return refused products to the original shipper so we request that you do not refuse a shipment that you have ordered. Please follow our Returns Policy Procedure above. In some cases your order may have shipped directly from the manufacturer or distributor who does not have facilities for return shipments. Items returned without the required information may result in a delay of your refund and additional cost which may be deducted off the amount being refunded.

ALL NON-WARRANTY RETURN ITEMS ARE SUBJECT TO A 30% RESTOCK FEE. NO RETURNS ON SPECIAL ORDER ITEMS OR PACKAGES AND CUSTOM ORDERS. FREIGHT WILL BE THE RESPONSIBILITY OF THE PURCHASER. RETURNS MUST BE INITIATED WITHIN 30 DAYS FROM THE INVOICE DATE & SENT BACK WITHIN 10 DAYS AFTER RETURN GOODS AUTHORIZATION (RGA) NUMBER HAS BEEN ISSUED. PLEASE CONTACT CUSTOMER SERVICE FOR AUTHORIZATION NUMBER AND DETAILS AT (800) 481-1808 ext.101